I received a gift card this holiday season and when I removed the packaging, a few numbers in the PIN code were scratched off. I figured the card would still be usable and went to the store to purchase a few items but was told the card was unusable without the full PIN — it could not even be scanned or swiped. The cashier told me I could call the customer service line and be issued an e-gift card instead. When I called, however, the representative informed me I couldn't get an e-gift card or refund without a proof of purchase for the gift card. I explained that it was a gift, like most GIFT cards are, and she basically told me someone would email me. I received emails that made me go through the exact same chain of events (sending the card info, informing me I need a proof of purchase, explaining that I don't have a proof of purchase, etc) before the customer service representative finally told me there was nothing to be done. I'm extremely disappointed and upset about this policy and find it so silly that three digits missing for a PIN number means I can't use the card at all. I've used plenty of other gift cards at stores without needing the full PIN. Huge rip-off and I won't be shopping at Ulta again.