I placed an order and the website let me us a PO BOX. This is the only way to get mail where I live. There is no way I could know Ulta would ship with UPS. Ulta can't change the shipper and can't have UPS transfer the package to USPS to finish the shipping either. The customer service representative said they can't ship the package due to an ingredient... but they are the ones selling the item and making it available to be shipped. The only thing they can do is refund me the money. I have no confidence that will work correctly. Ulta should have their website be able to tell you if they can accept po boxes or not as a shipping address. Other websites can do this. I am not buying from Ulta again and that includes in store.