I did a order online and everything looks fine until I did a exchange and I understand that this took time to process I constantly contacted costumer service, they gave information about how my package was supposed to be processed every time I contacted them I looks everything was fine I also told them that was a Christmas gift because they told me that my package was ready to send on December 13 and they were waiting only and that I will receive my package before Christmas , today I contacted them again and they told me that part of my package was ready and I will receive my package on December 27 and the other part of my package was sold out. I understand that they have a high volume for holidays but at least they should sent an email explaining that so I can cancel my order