Same problem as others have experienced. Awful service -- ordered 12/15 and eight days later in-stock products haven't shipped. Website said plenty of time for Christmas delivery and paid priority shipping as added precaution and still hasn't shipped. Called on 12/22 and was assured the order would arrive for Christmas. Guess this customer service rep has some strings with Santa's sleigh as I don't see this happening. For the amount they charge for their stuff made in China I would expect much better service. Definitely switching to another brand that treats their customers better.