I made a purchase yesterday 08.12.23 @ the Harbourtown Factory Outlet store in Biggera Waters, Queensland, 4216. Amongst the purchases were a pair of black boots (UA MICRO G VALSETZ MID-BLK 13) $160.00 (with discount of 50% I paid $80.00) & black gold pants (UA GOLD PANT-BLK 36/32) $100.00 (with discount I paid $60.00). The shoes and pants were worn by my son for work last night and not damaged but proved unsuitable for his work use. So, we returned them to the store this morning and were met by a rude salesperson behind the counter who said we were unable to return them. We explained clearly to the lady that they had been worn last night and she could clearly see they were undamaged. We had the receipt also. I am disgusted with the way we were treated and dismissed. As stated previously the goods were undamaged and in good condition so why can they not be returned? The pants had the tag removed and the salesperson said that this could not be resold as a result. I find this excuse ridiculous and unhelpful. The boots were also in great condition and again I simply cannot understand why I’m being told I cannot return items. People try on items all day long in the change room so what is the difference? My son worked for 3 hours and does not do dirty work. The tag should be able to be replaced if that is the only issue. The boots were sold to us also without a tag. I received a phone call this morning from Customer Service and was told that unless there was a fault they do not accept returns. I find this completely unacceptable. An absolute waste of money and very very expensive.