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Anonymous
Posted heavily discounted stock on their website, presumably to attract custom. I placed an order for 3 items, which was accepted as I received an order confirmation and tracking number; payment was also taken immedeately. However, after 4 days I have received an email from Under Armour to advise I will be refunded (with no explanation as to why) and to allow 4 business days for this to take place. Attempted to contact customer services by telephone and email but have been unsuccessful in obtaining any acknowledgement to my query. After reviewing other customers' experiences it looks like I am not the only person that this has happened to. It appears they are claiming to have suffered from a pricing error on their website, however, I have had zero confirmation of this from Under Armour. I appreciate mistakes are made, but the attempt to rectify and redeem customer confidence has been dismal/non-existent. Nothing but sheer incompetence in all departments.
5 years ago
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Under Armour has a 1.6 average rating from 277 reviews

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Alice, Customer Support

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