Made an order with this company, money was instantly taken from my bank account, delivery was for 23rd June I have a screen shot of the delivery day. I waited in all day, no delivery. Checked the tracking again that evening, it had changed to 25th June, stayed in all day again nothing, in the afternoon went to the kitchen to make a cup of coffee and found a note on the carpet from fedex saying they could not make anybody home so took the parcel back to depot, even though we were in, our car was in the drive and the dogs were out loose in the garden, the dogs would have warned us of anybody at the door, nothing. phoned under Armour customer service this afternoon 26th June, and what a vile man I got through to. He said:
He did not care that we stayed in for 2 days that was up to us. I told him we had a contract between Under Armour and myself, on my part I order and pay for the item on their part they deliver on the day the customer has been told. This is in their terms.
He replied it is nothing to do with them, I should contact the carrier, I explained he has the contract with the carrier not myself the carrier is a third party employed by Under Armour so they should contact the carrier not me.
All the time we were talking, I would allow him to speak, but he continuously talked over me, until in the end I unfortunately told him, this is the exact reason the UK does not want to be part of the EU and told him to eff off.
My advice is stay well away from Under Armour, they have no consideration for us the customer who is paying their wages.
4 years ago
Under Armour has a
1.6
average rating
from
279
reviews
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