Very bad customer service and experience. In July the 20th I ordered a back pack for a trip with friends. I had the trip on the 3rd of august. And got the shipment tracking on time. The shipment was delivered on the 25th. Once I reached home the same night I didn't find it. Waited for the next day and decided to call under armour. They told me if I could wait as they were suppose to send me a reshipment. Waited till 2 nd aug a day before my trip to find any updates since I didn't receive any emails. Was told that she haven't shipped out and will be processing a refund. Today the 18th Aug since I didn't get the money in my account I called under armour and wanted to talk to the supervisor and I was told but by sandy that they would not issue an refund as they claimed it with fedex and Fedex apparently told them that I was delivered the right address. I wasn't even called or followed up by fedex. I am not at all happy with this experience and goin to write this experience in all social media platform to share my experience and hopeully the managers or the management to hear this issue. My order number is P-180-9830-7214.