A package was delivered to my address by mistake on Thursday. On Friday morning I called the 1-800 ups phone number. Talked to someone. Gave them all the necessary information. She said someone will by by later that day to pick up the package. Fast forward to Tuesday morning. I still have the package. So I called the 1-800 number again. Gave all necessary information again. Lady said someone will call me back within an hr because the situation was deemed urgent. And someone would pick up package that day. Fast forward to Wednesday morning. I STILL HAVE PACKAGE AND NEVER RECEIVED A PHONE CALL. If that isn't bad business I don't know what is.