UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,162 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,162 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two issues which SHOULD BE the backbone of a delivery company. (1) Something gets damaged in practically every shipment, despite reasonable packaging. This includes me as a shipper (OVERLY CAUTIOUS on the packaging, because it is sheet glass) and as the receiver. (2) Packages are left in highly visible exterior locations, without so much as a knock on the door to notify that a delivery has occurred. They practically encourage porch pirates.”

Helpful Report

Posted 17 hours ago

“Last month (Jan 2025), I was moving internationally from England to the United States and chose UPS to ship 6 boxes of my possessions (15kgs each) to my new home. I filled out the online form long in advance and booked a day for collection. There was nowhere to add a note, so I had to inform them by e-mail that the boxes were up five flights of stairs with no elevator. I had already had the removal guys over and my plane ticket was booked for the day after the UPS collection. On the scheduled date, someone from UPS came: one young woman who was slight in stature (her name was Tate). I asked her if she was aware these were 6 boxes at 15kgs each. She said nobody had told her and that she was not going to be able to carry them all down all the stairs AND that the van they gave her was too small to fit that many packages anyway. She left and said she would contact the depot and ask them what to do and that someone would be back later. I was skeptical that Tate, and her manager, would resolve this issue, so after half an hour, I contacted the Newhaven depot myself. I got connected to Liam: the “Specialist Operations Manager”. He confirmed that he was her boss. I then asked him if she had contacted him about my situation. He said she had not. I told him the situation myself and that this job needed at least one strong guy, if not two. Liam: She’s the only one around to do this. I’ll get her back to you this evening with a bigger van. Me: How is she going to lift all these boxes, down all these stairs, by herself? Liam: Well, is there anyone there that can help her do it? Me: I could do it but it’s not my responsibility. I have paid £450 and part of that is the service of UPS coming up to collect the boxes. Liam: You're going to have to help her. Me: If I do it, UPS is going to have to give me money off. Liam: We’re not going to do that. Me: So you’re telling me that I have to do UPS’ job myself, even though part of my £450 was for this service? And, moreover, that you are not even going to give me money off what I paid? His response? Liam: J, you’re not doing yourself any favours right now. Me: Excuse me? Liam: I said, you’re not doing yourself any favours right now. Me: I am moving to America and these boxes contain all the possessions I’m taking with me. My flight is tomorrow morning. My landlord expects me out by then. If these boxes are not taken today, the day that I booked, there will be no way of getting them to my new home in America. You need to get at least one strong guy over here or give me money off. Liam: I’m not going to do either. Me: So what if I don’t help her? Liam: Then your boxes will not be shipped. Me: Fine. I’ll do it. And I did. I had no choice. One more thing: When Tate came over that evening in the big van, she said she was not sure if there would be room because it was the end of the day and it was now loaded up with packages. Tate: But we’ll try. After I brought down all 6 boxes, down all 5 flights, she said, “I managed to get them all in the van, but just barely.” What would I have done if they didn’t all fit? Best, J”

Helpful Report

Posted 2 days ago

“All they do is deliver to your general region. I had packages marked as delivered to me,when it was delivered to someone in my estate. Which am I supposed to knock into everyone’s house to see if they got it like some freak. I would’ve been happy for them to leave the package on my porch. If I can avoid UPS I will for sure, 100%”

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Posted 4 days ago

“Do you call yourselves a company?”

Helpful Report

Posted 6 days ago

“DO NOT USE UPS. I’ve had such a bad experience with UPS, I can’t imagine why anyone would use such an unreliable terrible company. They lost my package for 1 month and sent it to an island south of Florida. I was devastated and had to spend over $2000 to send my package after I finally got it back from UPS. The level of incompetence and unprofessional customer service was unbelievable.”

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Posted 1 week ago

“Very late for the eta”

Helpful Report

Posted 1 week ago

“Worst company”

Helpful Report

Posted 1 week ago

“Won’t deliver my parcel but say they will ! Waiting at home since 3 days now. They said it would be Thursday morning then afternoon then Friday morning then afternoon then Saturday morning then afternoon. At this point I don’t even trust they even have the package !”

Helpful Report

Posted 1 week ago

“We work with all the couriers and UPS is the worst. UPS couriers always claim a delivery was attempted and it's never true. Parcels are always delivered with many days of delay, if it goes well, otherwise they are left at a pick up shop without even attempt a single delivery. They are so unprofessional. Not going to use this company ever and also asking all my suppliers not use UPS when shipping my orders.”

Helpful Report

Posted 1 week ago

“Never use them again. Lost 2 days at work because their drivers don’t know how to use a mobile phone. Bunch of amateurs!”

Helpful Report

Posted 2 weeks ago

“There's always a delay with shipping and the tracking is not updated. The dates keep changing and they don't seem to care much. If I knew it was UPS I wouldn't have asked my daughter to place the order”

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Posted 2 weeks ago

“Fake "delivery attempted". When I tried to contact customer support they just lie again to make me wait enough so the office would close and this would become a problem for the next agent on Monday.”

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Posted 2 weeks ago

“Terrible delivery service and I don’t want to give them atleast one star.”

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Posted 2 weeks ago

“Worst delivery service ever. My package was delivered but they never send a code now I m not able to get my pacakge”

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Posted 3 weeks ago

“started talking to Costumer Service on the24th of December. Talked to them over and over. Got transferred so many it was riduculous. my reciept says next day air the package was delivered 4 days later. . i think i am entitled to the difference between the 575 and what the website says the cost would be for 4 days”

Helpful Report

Posted 3 weeks ago

“UPS Portugal: appauling service, rude and disrespectful customer service representatives who hang up during the call because they cannot face questions. I paid for an express 3-day delivery from the UK to Portugal, the parcel arrived to Portugal within 1 day and was stuck at the warehouse in Leiria for 10 days with no update and empty promises to deliver tomorrow, and so on for 10 days. The statis was updated every day to: delivery unsuccessful, wrong address, fix address… while the address was correct. I would never recommend UPS service in Portugal to anyone. Don’t waste your money and energy on unprofessional, irresponsible and unreliable service.”

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Posted 3 weeks ago

“If I could give -100 I would. Worst customer service (here in Gemrany). I am expecting a package since yesterday! The delivery times changed three times yesterday. I call them and schedule delivery. Second day the same thing. Package not delivered... Emails - they don't give you answers to your questions and in the end they ignore you. I still didn't get my package.”

Helpful Report

Posted 4 weeks ago

“they don't even rank 1, the service is terrible. on friday they said that the package would be delivered on tuesday, and on tuesday they said that the package was sent back. it's just horror and there are no words to describe this horror”

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Posted 4 weeks ago

“I should receive my package on Friday that's way I chose next day delivery we have christening on Sunday and my package arrived on Monday. Disaster company, Disaster service”

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Posted 4 weeks ago

“UPS tracking is the worst out there. I receive medical supplies through UPS and their tracking is very bad. Even their own customer service indicates it should not be believed. Today I was supposed to get a delivery between 9.45am - 12.45, then it changes to 13.30 - 15.30. Now it is end of the day. Even their own driver said if it is not here by 5pm it is unlikely to be delivered as the depot is 2 hours away and he needs to be back there by 7pm. Contacting customer service does not help as they have no clue and all they do is ask the depot to contact me. Or give the suggestion to use MyChoice, which I have done, but delivery requests are bluntly ignored (deliver to neighbour). The nearest UPS access point requires to travel by car and for a disabled person who can't drive it means getting an expensive taxi. If I could get my medical supplies any other way I would do so.”

Helpful Report

Posted 1 month ago

UPS is rated 1.2 based on 2,162 reviews