UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,137 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,137 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bab I had 2 incidents, one the UPS store scanned my return package but still my merchandise didn’t receive it . Open claims 2 times already 😡 without solve the problem they closed the claim I reopened again today The 2nd the driver dropped the package nowhere there’s not a tracking number or anything, I went to the UPS store to find out the information. What kind of service so ridiculous. No wonder why they are getting 1* rates”

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Posted 12 hours ago

“This is the second time in a row. I’m not getting my package on time. They placed the blame on the sender every time, but it is scanned into their facility so obviously it left the sender and it’s in their hands and they don’t admit to it I can’t even get an email through them. They are the worst..”

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Posted 1 day ago

“They are simply liars when it comes to delivery times. Not to be trusted. I won't buy anything from companies who use UPS.”

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Posted 1 day ago

“I have never had more issue with packages then with UPS there is always a delay or error with shipping. The website basically doesnt work I always have to call, which can take 10-30 mins, for things that should have been able to do online. Been writing bad reviews whilst waiting 38 mins for costumer service. Absolute dumpster fire. If I had a choice to not use UPS I would.”

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Posted 3 days ago

“Poorest service Keep changing date of delivery. Delayed services”

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Posted 4 days ago

“Hey UPS!!!! Do you read your reviews on your own company. Maybe you should because obviously most people think the way you run your company is the worst, and it’s obvious UPS don’t care about their customers. No customer service? Here talk to a computer because we hate our customers. Your CEO should be fired. People are sick of your crappy ran company.”

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Posted 4 days ago

“Everything went wrong with this delivery. I am three weeks into the process and haven't received an item that is worth a paycheck of mine.”

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Posted 4 days ago

“UPS is an absolute disgrace. My package was supposed to arrive 2-3 days ago, and here I am still waiting, thanks to their incompetence and outright lies. They claimed they “attempted delivery” the day before yesterday—what a joke! I was home the entire day, and no one even came near my house. Then they had the audacity to say my package was taken to a collection point 14 miles away from where I live. When I wasted my time and fuel driving there, the shop told me they didn’t even have the package. Yesterday, my wife stayed home all day waiting, and yet again, no one showed up. Now I get an update saying someone mysteriously “changed the delivery date.” Another blatant lie. UPS is either completely incompetent or deliberately misleading their customers—or maybe both. They have wasted my time, energy, and money, and still have no accountability for their failures. I will never trust UPS again, and I urge anyone reading this to avoid them like the plague. They do not deliver on their promises—literally.”

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Posted 1 week ago

“worst delivery service i've used”

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Posted 1 week ago

“Anything that could’ve went wrong went wrong. I paid for two day shipping. I got here in 10 days when the package hit my town It took them four days to bring it three minutes this company is an absolute joke and I can promise I will never ever ship through them again I’d rather drive 12 hours then deal with these clowns again”

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Posted 1 week ago

“The driver said he tried to drop off my package but I didn't answer but there was never any attempt to drop off package I paied extra to get my package the next day and now I have to wait another two days before they will "try" to deliver it again so I have to take off work so I can try to catch them before they don't deliver my package again.”

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Posted 1 week ago

“Scott was so caring and helpful when discussing how to ship highly sentimental (and mostly fragile) items to my home across the country. In order to ensure they didn’t get jostled around too much, he suggested using one of UPSs freight shipping partners. This method uses less vehicles and although it takes a bit longer, it was the ideal solution and was less expensive. Scott and the team packed up all the items exceptionally well, and they arrived about a month later. Every item was secure and arrived in excellent condition. Throughout the process, Scott communicated clearly and consistently, and even kept track of the shipment and delivery date on his own time. I highly recommend this location, especially if you have specific needs for shipping. Thank you Scott and the UPS team at Franklin Lakes! You’re my heroes!”

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Posted 2 weeks ago

“PATRICK COKER AND BRADFORD MOORE are 2 excellent employees. They went above and beyond for me tonight. I missed a pickup and PATRICK got in touch with the driver BRADFORD MOORE and as hectic as this time of year is for UPS BRADFORD turned around and came back! Great job guys !!!!! I appreciate you !!!!”

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Posted 3 weeks ago

“A package arrived open, almost all items are missing inside. They stole everything and left a few cheapest items inside. It was my brother's Christmas present. He also needed to pay 41 cad just to get nearly empty box”

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Posted 3 weeks ago

“They are scammers who steal your parcels. Their drivers claim their wifi signal drops out meaning they are unable to scan the item on collection. The driver then says there’s no need to worry as it’s scanned once it reaches their depot. The result being the item disappears from then on with UPS claiming it was never picked up! Then the fun begins with trying to make a claim.”

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Posted 3 weeks ago

“Repeatedly atrocious service, or more correctly, absence of service. Every time I forget to tell shipoer to NEVER EVER USE ups UNDER ANY CIRCUMSTANCES like I always do, this bunch of crooks lose my package. And this time it's not an exception, they lost it again. horrible ridiculous gang of thieves.”

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Posted 3 weeks ago

“would rate zero if possible, the most useless, careless, pathetic excuse for humans. BOYCOTT”

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Posted 3 weeks ago

“Great on time delivery”

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Posted 3 weeks ago

“Our business has used UPS for years, but over the past 7 months they have become so unreliable as to have cost us one of our clients. As a result we're leaving UPS. They charge us for overnight air delivery but do not get the packages to the delivery spot for days (one case weeks); they don't guarantee their services - despite our purchasing insurance on packages; they like to play the blame game with the UPS store while they close their shipping centers intake desks; . . . Too much for one review. I recommend you use someone else.”

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Posted 3 weeks ago

“Shame on them! They faked three times to deliberi my item. 2 times they pretended the address was wrong, 1 time they pretended my surname was wrong! After talking three times With The customer care I had to ask to send it to an ups point since the courrier wasn't able to recognise my surname on the door bell.”

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Posted 3 weeks ago

UPS is rated 1.2 based on 2,137 reviews