UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,630 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,630 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a package that was 2 day shipping should have arrived to me on Wednesday oct 14 2027 . This package has been in Chattanooga 3 times 35 miles from my home . It’s been sent to Lexington ky from chatt twice , to Nashville , to Knoxville . Now scheduled for Monday oct 19 2027 . Why would you send a package out of Chattanooga tn to Lexington Ky not once but twice when the receiver is within 35 miles . This is a refrigeration product that I’m sure is now ruined . This package has traveled more in a week than I have my whole life”

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Posted 15 hours ago

“Package delivered to wrong address, they said they would retrieve it and deliver in next 24 hours, also said they would phone me back within 1 hour, neither happened. Total thieves and as dishonest as their word of getting in contact with me”

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Posted 1 day ago

“Supposedly they attempted a delivery but they were never here. Now my package is delayed! I never ever have problems with FedEx. Everytime I see its being delivered by UPS I start freaking out. Always a problem with them!”

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Posted 2 days ago

“The UPS driver was excellent today. My health hasn't been great and it took me a long time to answer the door. The package was huge and heavy and I was having trouble getting it inside. But the driver got back out of his truck and put the package inside for me. Now that's what I call great service, Thank's to that driver for helping an old guy out.”

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Posted 2 days ago

“I asked someone to sit and wait for my package but then ups changed the time to a window I would be there so I called them off. Then they came way earlier so I wasn’t there. If you aren’t sure of the time then you should make the window wider so people can prepare.”

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Posted 4 days ago

“Worst service. Lie about visiting whether picking up or dropping off. Don’t show up at all or contact. Cannot recommend enough for everyone to avoid using UPS. Awful company. Tracking numbers non existent, same as customer support.”

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Posted 4 days ago

“WORST COMAPNY TO GET PACKAGES ON TIME. THIS IS WHAT MY PACKAGE HAS SAID FOR 5 DAYS YOU ARE GOING TO TELL ME THEY CANT FIX THIS IN 5 DAYS THEN SOMWTHING IS WRONG. 😡😡😡😡”

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Posted 4 days ago

“The guy at Ponce de Leon in Decatur, GA. Mr. Moore I think is his name. Is the hardest working, most polite and professional person I have dealt with in years. I am now a fan and regular customer of Decatur UPS store because of his hospitality.”

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Posted 4 days ago

“My package was thrown on my front porch with box open and parts missing:(”

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Posted 5 days ago

“Third time in the past 2 weeks, ups always has a delay, especially on Fridays, they dont deliver on weekends, so you have to wait until Monday. I pay for next day, and it comes three days later. I had important docs. Over night shipping, took a week they lost it. Ups should work from the top and work down, get rid of unqualified workers, or the one who dont care.”

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Posted 1 week ago

“Ups said they attempted delivery. However, my husband has been home waiting for the package all day, and no one has came to our door. Also, our ring camera did not pick up any activity around the time they say delivery was attempted. Disappointed is not even the word. Getting in touch with customer service is a hassle in and of itself.”

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Posted 1 week ago

“Bad service”

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Posted 1 week ago

“I like UPS shipping and typically use them when I can instead of USPS or FedEx, but their customer service is horrible. I recently had an issue with a returned package I shipped because UPS said they couldn't find the person or address. I confirmed with the recipient that the name and address is correct. Calling customer service is worse than going to the dentist. Their AI automated call-in line is horrible. An when I finally got through all the gibberish I had to call (3) times to get someone that I could understand that spoke English. After two hours of wasted time and effort I still couldn't get my shipping issue resolved. Super poor customer service for a large shipping company.”

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Posted 1 week ago

“Extremely disappointing experience with UPS. They lost my package, and despite providing receipts, photos, and all the documentation they requested, I still have no resolution. Every time I call, I’m transferred from one department to another, and no one takes responsibility or actually helps. I’ve spent hours trying to get answers and keep getting the runaround. The lack of accountability and customer service is unacceptable. I would not recommend UPS after this experience.”

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Posted 1 week ago

“They do no take responsibility for custome clearance, one of the worse experience I had is they don't do any help. I lost my parcel in Italy. They don't even give any resolution.”

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Posted 1 week ago

“They do no take responsibility for custome clearance, one of the worse experience I had is they don't do any help. I lost my parcel in Italy. They don't even give any resolution.”

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Posted 1 week ago

“I had 3 packages all three were scan but one did not arrive. UPS coustmer service told me the driver forgot to put the third package on the truck. Seems UPS needs to train their employees better.”

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Posted 2 weeks ago

“One of the worst delivery/customer-service experiences I have had. On Friday 2 October I called UPS specifically to establish whether my parcel was actually going to arrive that day. The representative told me it would definitely be delivered by “end of day.” Because I needed certainty, I repeatedly clarified this with her. I asked whether she meant TODAY, Friday 2 October. Yes. I asked what “end of day” meant. She said 9 pm. I asked again whether she was confirming that my parcel would definitely arrive by 9 pm that evening. Yes. I confirmed this multiple times before ending the call. Approximately 20 minutes later I refreshed the UPS tracking page and the delivery date had changed to MONDAY. Delays happen. What is unacceptable is repeatedly and categorically assuring a customer that something WILL happen when apparently UPS cannot actually verify that information. I have spent an extraordinary amount of time trying simply to find out where my parcel is and when it will arrive. The tracking information and information given over the telephone have repeatedly contradicted each other. I have now made a formal complaint and asked UPS to review the recording of the telephone call. This experience has completely destroyed my confidence in UPS's customer service and delivery information.”

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Posted 2 weeks ago

“too much technical issues... not delivered on time …. only one thing they have to tell WE ARE REALLY SORRY...”

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Posted 2 weeks ago

“UPS, GO AWAY! WHAT A TERRIBLE COMPANY! THE DAMN PACKAGES NEVER ARRIVE BECAUSE OF THE DELIVERY DRIVERS. I HATE THIS COMPANY.”

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Posted 2 weeks ago

UPS is rated 1.2 based on 2,630 reviews