1Z67316899053343 On 3rd November I ordered PPE (FFP2) for my wife, a front line worker, from a reputable supplier. Paid a premium for next day delivery which came and went with no sign of the 'Little Brown Van'. On line tracking stated that UPS had attempted a delivery at 5:59 on the 4th, UPS lied! I called their UK customer service number and found myself talking to UPS in Lithuania who, whilst apologetic, were unable to supply a solution other than I noticed shortly afterwards an entry on their on-line tracking that there would be a one working day delay. No surprise but NO DELIVERY on the next day either!. This was repeated for the next 6 days with differing excuses from UPS, Lithunia, the Phillipines and eventually someone from the UK who called me offering even more frustratingly lame excuses. The on-line tracking system is NOT fit for purpose and much of the info on there was either altered or simply removed to make it read better for the courrier. On 9th November the tracking system again stated that they had attempted a delivery early am - wrong again, I was at home waiting! Customer service then claimed that my address was wrong before going on to categorically state that my package was LOST and that I (that is ME, not UPS who had lost the package in the first place) had to put in a claim otherwise they would not be able to deal with the matter further. This was beyond belief! On the 11th the on-line tracking ventured advice that my package was no longer at their local, to me, depot but now was at another depot over 50 miles away who in turn, via another redirected tel con to the Philippines, told me that my address and post code didn't exist but their 'Universal Team' would do their best to track the package for me. I had completely given up with UPS by this time and had received a new package from my supplier - but this time delivered within 24 hours of my new order by DHL. It is truly difficult to say anything positive about the abysmal service given by UPS and, quite frankly, they appear to be the biggest load of shysters I have ever encountered in my 45 years in business. On looking on the net there are so many UPS review sites just like this one all repeating much the same story. Indeed if you trwal you-tube for vids of complaints you will even find videos of UPS training Boot Camps which may give an insight as to the senior managements take on their failures. In a nutshell my perception is that the number of incidents like those we all seem to have faced are relatively small in comparison to the huge volume of deliveries theiy undertake daily. In essence it would cost UPS much much more to provide a quality C.S. than it does by fobbing the minority off with such "b'sh1t". UPS should be ashamed of themselves!! Personally, I would AVOID UPS like the plague