Absolutely shocking service! Blatantly fraudulent/false adverts and claims about the services offered! I purchased a guaranteed 5day, worldwide service with customs clearance included. 10days and counting, still no parcel. UPS held my parcel in storage, until I had written an email explanation of the items in my parcel, for customs to review. Even though the items were already clearly detailed on the package information and I had already paid( as part of the service ) for customs handling. And if that weren't bad enough, UPS then charged a "brokerage" fee for customs clearance, despite me writing the extra clarification for customs, that wasn't required anyway! The package still hasn't arrived, was "out for delivery" today, but is now reported as "delivery day tentative"! 🤬 They claim if your package isn't delivered within the 5day guaranteed period, you get your money back. But of course if you try to raise a claim via their website, the options are predetermined and limited to options that don't likely fit anyone's circumstances. So it's not possible to claim 🤬 Try and speak to anyone and you'll spend hours on the phone getting passed around the houses, to be told that your enquiry will be investigated. You'll then get a generic email response that doesn't answer your question/complaint 🤬