Terrible terrible terrible service. Would not expect that, in 2020, these kind of services would still exist. I ordered a laptop which is not a cheap product, and they are literally playing around with my order. For the past 2 weeks I have checked the tracker and every time it says my order will be delivered by the end of the day. Even worse, through the tracking system, I can see that my order was loaded into the delivery vehicle all this time. So every day, they load the parcel in the vehicle, text me saying the parcel is on its way, and they never deliver it. Now (10 days after the original date my parcel was supposed to arrive) it still hasn't arrived. This is extremely upsetting and frustrating has there is nothing I can do about this. If they cannot guarantee the parcel can be delivered within that day, they should just inform the customer and let us know of what is going on and give us an honest estimate instead of lying to our faces. I wonder if I will ever get the laptop I paid for or if I might as well ask for a refund and purchase a new laptop from a place that doesn't use this carrier. After reading all these reviews it is clear that this is a common issue, and I surely will be paying more attention to what carriers the supplier uses.