This is actually the WORST delivery service I have ever had. Their customer service is terrible and they sound completely robotic and cannot answer the most simple questions. I have been trying for a week to have my parcel delivered and one of the main issues that I am having is that I am being charged for import fees. The parcel has been shipped from Madrid (Spain) to London (UK) and everything was paid when the shipment was arranged as they did not want me to pay for anything, however UPS UK claims that I need to pay import fees. I have been calling since last Friday trying to fix the mistake and during this time I have been told that Spain is not in Europe that is why I am being charged (Spain is in Europe and it has been a member of the EU since 1st January 1986), that UK is no longer part of the EU (UK is currently in a transition period that is set to end on 31st December 2020, and during the transition period Union law continues to be applicable to and in the United Kingdom). I have also been told that yes, Spain is part of the EU but the rule does not apply to Madrid (they clearly do not know where Madrid is). I have lost count on the number of times I have told them that “No customs duties are paid on goods moving between EU Member States.” they just keep saying that I have to pay if I want my parcel delivered. My family in Spain has been calling and going to the office that arranged the shipment so they can clarify from their side that everything has been paid. I know the office in Spain has been sending daily emails to UK office stating that everything is paid and to deliver the parcel, and still UK office says no. I have called and sent emails and now I am being ignored. I don’t know where my package is or when it will be delivered. Totally frustrating!