UPS: Useless Parcel Service. 1. Useless app 2. Useless automated phone process 3. Prepaid parcel service not collected - waited all day. 4. VAX service centre. Use a reliable delevery company. You will lose sales because of this company. I will call the VAX service centre and put in a formal complaint and l will not buy another VAX product in the future. From the reviews on here I can see that it is waist of time trying to deal with UPS so I will have DHL collect it and stand the cost. Lastly I will plaster how bad UPS is on social media daily. I can give them zero stars there.