This really is a useless courier service. Ordered some gifts and first was given a date for 2.12 - this was then changed to 3.12 because of a delay. On the morning of the supposed delivery (after I had arranged to have time off work) I received an email saying there was an Exception Notification. However their website still said the delivery was scheduled by the end of the day. So I stayed in all day waiting and no delivery. Now it has updated to Monday 7th December instead, although their website shows that the parcel has arrived nearby at 6 PM today. This leaves me completely confused, as I cannot trust this company to keep to their scheduled delivery (their email notification says there will be a delay of one working day, but their website says it will only be in a few days time. Do NOT use this courier ever, it is thoroughly useless.