Christmas shopping tip: If you want to buy any item online or even send a letter, please try and avoid this courrier. Even if you love what the online seller is selling or even if the item is cheaper compared to another website, please please buy from that website that does not use UPS as a courrier! It is terrible. They will give false updates online then give you false hope that item will come within a reasonable time frame but no, it won’t! Trust me! They change the delivery date last minute, then change again and then one day you will not see any update at all and poof! Item lost. You will go through the hassle of filling up claim forms and without being given the reassurance of a definite time frame that they will resolve the issue. You will be unable to contact their local offices in the UK and instead you will be redirected to a call centre in the Philippines. So please, avoid UPS.