Wish I could leave zero stars - I can't however! UPS is the worst courier/delivery company I have ever dealt with. Sadly on this occasion it was Amazon that chose to use them (how I wish they hadn't)! My parcel was sent from Milano, Italy and managed to make it across the Channel and into the UK within a few days of ordering - so far so good. SInce Sunday 13th Dec, I have had numerous notifications that my parcel is 'Out for Delievery today' - yet my parcel hasn't arrived and is who knows where? UPS don't seem to know. I have had this 'Out for Delivery notification for each of the past THREE days (14/12, 15/12 & 16/12) - and no delivery. This morning, yes, another 'You'll have it delivered today (17th)' - this time in an email from Customer Services - the tracking part of the website disagrees however and says it is 'In Transit' (which apparently means it hasn't got to the delivery depot yet). The tracker on their website isn't an accurate narrative record of your parcel's journey (as it purports to be) - it is more like a work of fiction as it keeps changing what is being displayed - sometimes within an hour or so. So far I have had 'Out for Delivery' followed by 'In Transit', 'Delay', 'Out for Delivery', 'In Transit', 'Out for Delivery', 'In Transit' - you get the idea! All you get from UPS Customer Service are platitudes and the promise that it will be delivered today (this is now day 4), but they can't give me a time or even a slot merely 'by the end of the day' - which means (apparently) anthing up to 9/10pm. In an email from Customers Services this morning I was told, quote: "Due to this upcoming holidays, we are experiencing high volume of parcels... " Who would have expected THAT with Christmas approaching and most of the country in Tier 3 restrictions due to Covid and all but essential shops and stores being closed?! Another line in the email says "but good thing we have contingency plans to make delivery faster". Really? They clearly aren't working then! I'd bet the house on it not arriving today - time will tell if I have made an accurate assesment of this joke of a company. My advice? AVIOD, AVOID, AVOID.