UPS Nightmare ExperienceThis is Barbara from Whitby Ontario. We sent via UPS a package with birthday gifts for our grand kids living in USA, whom we did not see for over a year now. It's not enough that Covid is our reality and that there is no possibility to travel, but this parcel was lost in the process. We tried to contact UPS waiting on the phone for hours, finally we spoke with a rep and they acknowledged that the parcel was lost and started an investigation. Once it was certain the package was lost, they started a claim which we filled out with a total value of $96, not including $27 for shipping. After a month of waiting, they sent me a lousy $50 cheque. This is not about the money. This was very much about the emotional sentiment since the kids never received their birthday presents from their grandparents. They were looking at the door for a few days and nothing came. This is the last time we will use UPS.