A nightmare, avoid UPS at all costs. 1) They didn't come to pick up the package as arranged, I had to drop it off myself. 2) Despite their guarantee that all my papers were in order and that the delivery deadlines were met (5 working days in this case), the package was stuck in a depot for 14 days. 3) After many calls, they finally told me that some customs papers were missing! I provided what they wanted on two separate occasions, then silence as the days went by. After insisting for days, finally the package was released. 4) When the delivery man came by with the package he refused to hand it over if the taxes were not paid to him, even though I had paid them online and had all the proof. In summary, this is what I experienced with UPS: failure to respect an agreement with the customer, wrong and incomplete information provided upfront, poorly designed and incomplete online procedures, blame-passing between offices, hiding behind a wall of silence, lack of coordination at all levels encountered.