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Paul Wickham
UPS Ridiculous Delays And Atrocious Customer Service Personnel I ordered through an online store, UPS were their chosen courier I opted for next day delivery. The supplier shipped next business day and it appeared on UPS tracking with a delivery day of two days acceptable I thought considering difficulties of covid situation. Delivery time came and went and on checking tracking delivery had changed to following day. Waited in following day no delivery again and on checking tracking had again changed showing next day again this happened on 3 more days and then the delivery date changed to a whole week more! I rang UPS and got told it was suppliers fault nothing they could do absolutely no interest from their staff even suggested I reorder from supplier and use a different courier. Now tracking had just said in transit for last 4 days assuming my package arrives end of next week as it says that two weeks from Holland to UK. I ordered other goods from Japan and Italy on same day via DPD and DHL both arrived with in three days. The service update presently says in transit and has done for two days. In transit generally implies movement, I guess this is not the case at UPS. Absolutely despicable service. If I could give no stars I would.
4 years ago
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UPS has a 1.2 average rating from 2,149 reviews

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