Appalling business with dreadful service. Do NOT use. Failed to deliver package of expensive item by stated deadline. UPS cancelled delivery day before delivery was due. Tracking system is appalling and provides no useful information as to location, progress or action being taken on a package so completely unhelpful to sender/receiver. Called customer services to obtain more information but had to endure 45 min wait during normal workday to get put through to service rep. Individual was pleasant but had no useful IT supporting systems to be able to provide any information as my package progress or expected delivery. Appeared to be providing a "standard rehearsed" company excuse of "delays due to Customs check - not our fault." This is a complete lie - the customs clearance processing procedure is a standard checking/billing process carried out by the operator (e.g. UPS, FedEx etc) which they charge the customer for. It rarely involves Customs staff (circa 0.001% of time) and only when a consignment is pulled due to suspicion of smuggling etc. The only reason there are delays is due to poor business operations within UPS and the opportunity for them to create extra profits by charging customers extra for storing their goods due to make-believe "Customs problems" when the failure to deliver is their own inefficiency and incompetence. I have regular imports with FedEx, DHL and DPD - none of whom are experiencing the "stated problems" of UPS and are delivering as normal. I have made a significant purchase that I've paid an additional sum to UPS to quickly deliver. UPS have failed with a complete disregard for customer service - in fact it's customer contempt with added RIP-OFF. I am most concerned about my valuable purchase now "kicking around" the UPS system, days overdue and no information from the company. I will never use them again. AVOID COMPLETELY IF YOU VALUE YOUR PROPERTY OR BUSINESS.