The first parcel I had shipped by UPS ended up in Holland & not the United Kingdom & I never received it. My current parcel which I paid express delivery for has been sat in a warehouse at Castle Donnington for a week, tracking constantly says 'delayed' with no sign of it ever moving. I phoned UPS customer care line was left on hold for over 35 minutes only for the advisor to tell me that he couldn't give me an answer or help in any way!!
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