Its actually 0/5 Just about everything went wrong except the payment to UPS that was easy and swift. Package picked up much later than agreed. Package delivered with contents smashed(TV). Claim almost impossible to progress. Finally recipient had to make claim. Claim rejected. despite being in original packing it was deemed unsuitable. Trying to progress beyond this required 3 calls to CS with 30mins+ waiting time. No direct number, promises to call not kept. Disgraceful, utterly disgraceful. Is this company run by Donald Trump?
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