Just adding my awful experience to thousands of others. My parcel was shipped from Italy on 14/01 with a 2/3 working days delivery. First, the parcel got stuck at UPS's warehouse in Carpi (IT) for 'missing documents from receiver'. I have spent hours trying to get through to an agent on their incredibly terrible customer service, with waiting times of over an hour. No one was able to tell me which documents were missing and – without the sender nor the receiver's approval – they decided to ship the package to the UK. Once the parcel reached the UK soil, I had to go through the same rodeo, with the added bonus of three agents hanging up on me when asking for an explanation. Long story short, they asked me to pay VAT on my own personal belongings, plus a brokerage fee to UPS. I've decided to pay just because I wanted to wrap this up and forget about it all. Now, 24 days in, the parcel is still being held at their facility in Stanford-Le-Hope. UPS is blaming Brexit and Covid for not being able to tell me when – if ever – they will deliver my parcel. It comes without saying that this is the last time that I use UPS and I warmly recommend avoiding them at all costs.