Avoid sending parcels to Europe. I spent ages finding the correct item numbers for customs on the government website (EVERY item in the parcel has to be listed). I paid for next day delivery and parcel has been held in customs pending clearance!? It's a couple of boxes of chocolates and biscuits for a gift! It's been there for the past TEN days and hasn't moved. Will be quicker, cheaper and more reliable to jump on a Ryanair flight and deliver it myself after covid! No customer service whatsoever. Virtual assistant just gives me the info I already have. AVOID AVOID AVOID!