They are by far the worst courier company I have dealt with in many years importing goods from India. They appear to be hiding behind Brexit as an excuse for their ineptitude. Calling their customer service dept is a challenge but when eventually you get to talk to one of them the information they provide is poor. They either just tell you what is showing on-line (which is inaccurate) or they just state that it is being held because of Brexit or its being held by customs - basically they just make something up. I have twice asked for my call to be escalated to a manager and on both occasions I was put on hold, again and then dis-connected. During the period that I have trying to get my shipment delivered I have had another shipment sent from India via DHL which I received within 4 days. I'm and going to tell my suppliers to never use UPS again