Worst delivery company ever. Had two parcels scheduled for delivery Monday 8Feb both by end of day. 1st parcel then delayed at end of day to following day, which came in afternoon. Driver stated it was down for 9th even though web info stated 8th. 2nd Parcel not delivered and held at customs due to awaiting clearance. Eventually stated on Wed 10th it would be delivered by end of day Thu 11th. Took screen shot at 15.20 still saying end of day. Checked delivery site again to see delay had been put on due to mechanical breakdown. On checking Tracking this breakdown occurred at 08.00
I’ve contacted customer services and they said it shouldn’t be out for delivery as it’s not been unloaded from container at local depot. Told him I’ve got screen shots of all notifications and Tracking info.
Told them I would pick up in person Friday.
Friday morning took dog for walk and when I got back there was a delivery card stating first attempt ant they would try again on Mon 15.
Checked tracking status that stated first attempt had been made even though the system had was showing that I had called the day before and the package was to be held for customer collection.
Contacted customer services and complained. Informed the depot will phone me within the hour and arrange for the driver to call back.
I will believe that when and if it happens.
Worst delivery company ever had the misfortune to come into contact with
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