I would like to share a terrible experience that I am having with the customer service and tracking updates with @UPS_UK to deliver my parcel to Italy. The customer service is terrible and they do not reply to my emails. I am so frustrated as a customer. They’re tracking updates is almost untrustworthy as they do not provide accurate information or what is the actual issue, due to brexit disruptions there’s an on going delay. However, my parcel has been sent since the 22nd of January and they still haven’t delivered to Italy. They claim it to be due to no invoice or customs charge service wouldn’t send my parcel. But I have evidence and photos of invoice provided to the courier and attached to the package. The worse part is the way they treat the customers, I have cried over the phone to them and created this account just to share my immense frustration. I will be taking legal action and reporting them to the FOS as this has caused me financial loss and stress. I am also pregnant and there was no empathy or customer service provided from ups to me.