Avoid UPS and go to a courier company that can keep a promise, I booked a collection (paid for labels) on 16th Feb 2021, driver turned up without labels and wasnt able to take the parcel with him, he mentioned that he would come later but never did, collection was rearranged for 17th Feb 2021, no one turned up, i have been on call/hold with UPS for almost 3 hours being passed from one agent to another without any apologies or even a rep trying to resolve a collection. Stay away from UPS as i have paid almost £70 for a service that hasnt been provided and not even a single person has called to apologise!!!!!!