Imported a handbag from online store based in Spain. Two days later UPS tracking said it had arrived in the UK and would be delivered today 18.02.21 between 11.15 and 15.15. Booked day of work to stay home for it. On Monday all tracking disappeared from website and got a text saying I had to pay £52 in import duty which I immediately paid and then realised I shouldn’t have as the goods cost less than £135 so no duty was due. Rang UPS on Tuesday and spent SIX hours being bounced around with no one having a clue what they’re doing. Constantly transferred to another department and if no one picks up on that line within 30 minutes you’re cut off and have to start the whole thing again. Bad attic from everyone you speak to. They shout you down and talk over you and just don’t care. Today the tracking went live again to say my goods would be here today with a 4 hour delivery window which has come and gone but I expected them not to show up. I’ve now had to get in touch with the store to get them to get in touch with UPS about the order as I’m furious to have charged illegal fees by UPS and now they say it could be months before I get my order. I don’t think so. The store I purchased from will now have to deal with them and they can refund my order and my import duty costs. UPS send automated emails about complaints and do nothing to help. An absolute disgrace. Should be shut down!!! Everyone blaming Brexit and COVID-19 for poor service we’ve known Brexit was coming for 5 years and plenty of other couriers working efficiently during lockdown so rotten excuses. Would call them again but life is too short. Online store can bear the cost, not me. 😡😡😡