What a farce, my parcel was stuck in the local distribution center for days as we hadn't stuck a export label on it, never having done this we didn't know how to do it eventually we called and asked for the parcel back but were told we couldn't pick it up direct when we asked as it would be on a container by now, as the distribution centre was only 3 miles down the road we took a chance and went in and asked, a very nice man went out the back and found it straight away we then went straight to royal mail which was cheaper and it arrived in the USA in 5 days, fantastic. The only problem is ups took our money and we have been unable to get a refund even though we have called numerous times I think we will have to write this one off, please do not use this company EVER!!!!