- Do you want to pay exorbitant fees but get your parcel delivered with long delay? - Do you want to pay & request home delivery but not receive the service due to courier's incompetency, forcing effectively a sick person to go and retrieve the parcel from UPS? - Do you want to ask for a partial refund for all the above but have incompetent Customer Services delaying responding & eventually deflecting answering to the substance of the issue - Do you want Complaints Department to refuse your refund because since March they decided to stop giving refunds due to Covid , whilst at the same time they continue to charge you extra for quick delivery which they cannot provide due to Covid? Then choose UPS