I thought it would be only fair to raise my voice on here. The UPS has no right to treat customers like gullible. It’s extremely important for the Trading Standard to look into the UPS very carefully and investigate every single claim/ complaint against this incompetent company. As you check the reviews about the UPS, it’s not some kind of fun or game, but they are all humans who have been let down really badly by the lies, deceit and dishonesty. I have never used this website to review any company like the UPS. The regulator can look into the UPS urgently. Their system was telling me the parcel which is only a replacement AirPods will arrive on Friday by 12pm, but waited all day. The customer service did not tell the truth as she told me wait in the next few hours, it will arrive. But waited all day then in the evening I have lodged a formal complaint against the UPS, in 26 days it will go to escalation process then I hope the regulator will check this delivery company. They have no regards for anyone who being let down by their extremely poor service.