If I could leave zero stars, I would. Goods shipped from Denmark 4 February - still not delivered, Goods sent express from Denmark on 26 February to replaced non-delivered goods - still not delivered. Full story - 6 packages dispatched from Denmark on 4 February. UPS have had our EORI and VAT numbers since 11 January 2021. These are on the packages as is the commercial invoice. The packages got to Langenhagen in Germany on 5 February then to Herne-Boernig, Germany that same day. Then it all went pear shaped. Claimed bad weather delayed it in Herne-Boernig for a week. Interesting considering DHL managed to deliver goods from Flensburg (Danish/German border), Cologne and Frankfurt that were ordered on 8 February and all were delivered between 11-12 February. 6 packages eventually get to Stanford Le Hope (UPS London Hub) on 15 February and that was it. Random scans daily, blaming Brexit daily and still nothing. 8 Phone calls to UPS customs and imports team. 5 calls disconnected after over 1.5 hours on hold. 1 was picked up and we were transferred to customer services who picked up the call and disconnected it. 1 who put us on hold for 20 minutes then cut us of and 1 to a lovely lady from Guatemala who told me she'd get someone to call back. Marie at UPS Bristol has been calling me every day for nearly 2 weeks telling me there's no news until, joy of joys, 1 package at Bristol. That was delivered looking like it been sat on, jumped on, kicked about, thrown...basically used as a football. Since then... nothing. 5 packages still being scanned daily at Stanford Le Hope and claiming brexit delays. The supplier sent us another package on 18 February as an apology for the issues. That managed to get to Stanford le Hope on 22 February but similarly has also not been delivered. I used the online link to send an email on 22 February which promised a reply within 24 hours. I'm still waiting and it's 3 March. After much complaining, my supplier sent a replacement order of 6 packages, plus our next order of another 5 packages, by UPS express on Friday 26 February. It arrived at Castle Donnington hub over the weekend and should have been delivered on Monday 1 March 2021. I've had 1 package out of 11. As of tomorrow, UPS will have had my packages for a whole month. In the time the goods have sat in their London hub, I could have walked from Wiltshire to London, multiple times and brought the whole lot back ON FOOT. Quick recap 18 packages in the care of UPS and we've had 2 delivered. This is not a service, this is a total and utter disgrace.