Most Awful Courier Experience Of My Life. Two months & twice to Italy & twice back again; LOOK AT THE TRACKING?!!! This is not Brexit or Covid it is UPS, only the former pair are their constant & pitiful excuse. The worst customer service experience in my entire 48yrs, I have never ever dealt with such boundless ineptitude and unaccountability as with UPS. I've spent over 8hrs chasing this up and being lied to and misled over and over, no duty of care for their smaller customers whatsoever. Barely no emails are answered & on the rare occasion they are it is generic & inapplicable to the questions asked. What do Customer Service actually do? Nothing for me & they've likely now cost me money too. Oh & there was a Customs Invoice enclosed, just another of their strange ploys & excuses for such an inferior service. "UPS; AN UTTERLY DISGRACEFULL ORGANISATION THAT I HOPE I NEVER HAVE TO USE EVER AGAIN".