Horrendous in every way. Kept 3 packages meant go from London bound to USA for 1 week then returned them as "they have a backlog and can't cope". All the time the UPS online tracking said they were in USA and about to be delivered. Eventually got my parcels back and felt lucky they weren't lost. They are a shambles and the people in the call centre are unintelligent robots who won't deviate from their script. Now they won't communicate re refunding nearly £170 taken for parcels that never left London in a week - no worries, will block credit card payments. Totally useless and scary that they are still in business. Don't use them under any circumstances. Wish I had read these reviews before using, could have saved myself a lot of trouble!