MY UPS COURIER EXPERIENCE REVIEW (THIS IS FOR ALL OFW WHO’S PLANNING TO SEND BALIKBAYAN BOX.) Last NOVEMBER 27, 2020 I sent TWO PARCELS from SOUTH KOREA TO CEBU, PHILIPPINES. Since I can’t go home because of the pandemic we’re facing right now. I decided to send package to my mother. Before I already sent parcels many times to CEBU CITY. I have always been using EMS POST OFFICE because of their fast and reliable service. The EMS POST OFFICE told me that “Only UPS COURIER can go to CEBU CITY, PHILIPPINES.” So, I have no other options but to send my package using UPS COURIER. I paid DOUBLE PRICE FEE than the usual I paid for EMS POST. I was hopeful that my package will be delivered early. And “YES, IT WAS DELIVERED EARLY and THAT WAS THE SECOND PACKAGE.” The First parcel has a tracking number 1Z65533F0468153217. And the Second parcel has a tracking number 1Z65533F0468316407. The second parcel was delivered on December 1, 2020 at 4:19 pm and paid CUSTOMS Tax amount in Philippine Peso 2,516.00 (Two Thousand five hundred sixteen peso). So, I was hoping that the FIRST parcel will come anytime soon. But days, weeks, and months passing by it hasn’t arrive yet. So, I wonder what happened. I sent an email to UPS CUSTOMER AGENT. Fast forward, we exchanged mails with the agent. They asked me documents such as AIRWAY BILL, PROOF OF PURCHASE, AND CREDIT CARD STATEMENT OF ACCOUNT. So, I have given all of the documents they asked. Then again, they are asking “FDA PERMIT.” Then I emailed them again. “Why are you asking me FDA PERMIT? When I am just sending these items as gifts. Is there any other way so that my parcel will be delivered? Or should I pay more tax than the usual?” and then they calculated that I should pay the amount in Philippine Peso 5,285.00 (Five thousand two hundred eighty-five peso). Then I agreed to the agent that I will be paying that amount just the parcel to be delivered. The last email that I have received was on January 15, 2021. “This email acknowledges the receipt of your message. We’ll proceed with customs clearance tonight.” Then I waited again and hopefully it will be delivered anytime soon. Last January 26, 2021 and February 17, 2021 I have sent an email to the agent but the agent didn’t reply. So, I sent an email to their new agent last March 2, 2021 and give the necessary details of the parcel. The agent replied to me March 3, 2021 the again we’ve exchanged mails until she said “I regret to advise you that I am still waiting for our counterpart's feedback regarding the retrieval of your abandoned parcel.” So, I replied her back “The parcel wasn’t abandoned. I even agreed to pay more tax so that we can claim it. And your fellow customer service agent told me last January 15,2021. “This email acknowledges the receipt of your message. We’ll proceed with customs clearance tonight.” So, the agent again replied me on March 10, 2021 and said “I have received a feedback from our Brokerage Group that unfortunately your package cannot be located at the moment.” And now, I am DISMAYED and FRUSTRATED. I think my gifts inside the parcel was already been used by them. At the end of the day, no matter how many emails and documents we send to them. They are trying to tell “Just give up! Its already lost or the items have been damaged and used” SO, I WILL NEVER AGAIN USE UPS COURIER. THIS IS MY FIRST AND LAST TRANSACTION OF THIS COURIER.