Take notice of the low rating. It will relate to your experience for sure. USELESS, Going to court to get a refund because they refuse Paid for a 4 day delivery. 90 days later they finally admit to losing the parcel. But it's not over, because they have found every excuse they can to drag out the refund process, and now I have to take them to court to get my money back. UPS is the worst company to deal with. They are like children playing a game, making excuses, lying and refusing to do anything they claim to do. In the conversation so far, they have apologised more than 30 times. They repeatedly ask for my contact details and then offer a new review or investigation, assuring that someone will get in contact. I must have had 5 of these, and at no point has anyone contacted me about anything. The continually return documents claiming missing information, when the information is in the document they return. Their stupid behaviour is unbelievable. And then they will suggest you phone their support telephone number, which is only a good idea if you want to be put on hold for over an hour, to finally be told by some manager that they will sort it out, which of course they don't because no-one does anything they say they will do, ever! Ups stands for USELESS, UNDERPERFORMING, UNDELIVERED uPs stands for PATHETIC, upS stands for words that refuse to be submitted here. Use UPS if you don't want you parcel to arrive. Use UPS if you want to waste your money. Use UPS if you want a frustrating period of trying to get a refund, or any answers at all. If you want your parcel to arrive, use another company.