Waste of time. Awful system I am moving back to Spain and I shipped my own personal stuff in 7 parcels, all numbered, and labelled, each has 3 copies go the invoice form that UPS has online - (why do I have to complete this if I am not selling anything?!). They might not worth lot but I do like my things. And all I have are in those boxes. My parcels were picked up 8th of March. Last update was 16th of March. I have been emailing and calling EVERY SINGLE DAY since then. Talking to one department after another. People telling me they're going to call me in 24 hours and they don't. Repeating my personal details to every customer service person,- Don't you have a decent platform to access to this??!!! And no a single person has given me a solution. Currently : 1)I try to make a claim and the system does not let me. 2)When I call customer services, and when I provide my correct tracking number to the automatic tracking system, they finish the call. I have to provide a wrong tracking number to the machine so that I can talk to an agent. DISGUSTING I had enough. They started an investigation yesterday and to be even worse, in the app it says "Sevilla" when the parcels have not even been exported. Suddenly it says Export scan in London. What else??