Sister sent a present for my daughter from the UK to Spain on Feb 22. It arrived at Spanish facilities on the 24th.... And it is still there! (Today is march 31). I called about 10 times, so has my sister. And I Twitter with them almost daily. No solution, no reason, no possible action.... They just say "wait". Suddenly, on March 25th they sent an email: "please contact us, if you fail to do so by April 1st, well destroy the parcel". Are you kidding me? I have been taking to UPS almost every day for a month! It is a disaster. Please, don't use it, unless you want a guaranteed headache.