UPS delivery service is very terrible, I have been expecting a package form the US for about 7 days and it hasn’t been delivered because they claim to have delivered my package but the driver never showed up. I took a day off work so I will be home when the delivery driver shows up, and I was extremely surprised when I was told that my package had been delivered but no one showed up and I was home all day. I have called UPS customer service 5 times, they promised to call me back and look into the situation but no one reached out or give a positive response. They claim the driver dropped my package in my mail box but that is impossible because my mail box is inside my building and before you get to it you need a code, also my mail box is a letter box there is no way any package can fit into the mail box. They also said I need to start a claim for the missing item for them to start an investigation. However, the link sent doesn’t work! when I try to fill the form I get an error message saying I cannot start a claim at the time. I am very disappointed and dissatisfied with UPS’s service. I don’t want your money I just want my package and the items in them. If the driver truly delivered the item to my apartment why can’t he prove that he dropped it off! Why can’t UPS Check the gps location of the driver as at the time he claimed to have delivered my items. Why do I have to call several times and no one has given a feedback! This is totally unacceptable and I can never put my trust in this company. UPS I NEED MY PACAKAGE ASAP!