I ordered an Apple watch direct from Apple, unfortunately they used UPS as the courier, when the watch arrived in the UK I received an Email from UPS stating that my parcel would be delivered the next day, Monday 12th April. I waited at home all day but the parcel did not arrive, I checked tracking info which said parcel on its way. I emailed and telephoned UPS customer support and eventually had a reply on Friday 16th April: Dear John, Thank you for your email. I truly apologize for your parcel not being delivered on the date that you were expecting. We are experiencing some unexpected delays, which have caused a backlog. Our records show that your concern has been forwarded to our local depot. They state that they will pull the parcel for Saturday delivery. It will be delivered tomorrow, by the end of the day. I truly apologize for any inconvenience and undue stress that this has caused you. Sincerely, Edwin UPS Customer Support So I waited in again all day on Saturday 17th April and Guess what. Still no delivery. This is not the first time that this has happened with deliveries from UPS, in fact I have had issues with every delivery. I would highly recommend that you do not use this company, their customer support is non existent. If you do manage to contact them, they will just lie to get rid of you. they don't care. that you have wasted your time waiting for them to arrive. Personally, I will never make a purchase again from any company that uses UPS as their courier.