Terrible experience, would give zero stars if I could. We attempted to send some important documents from Edinburgh to Barcelona via UPS on 4th January 2021. Well over 3 months later they still have not arrived…. The first we knew of an issue was an email from UPS on 23rd February asking for a receipt for customs. I understand that Brexit has caused issues but the communication from UPS has been atrocious and it is unclear why it took 7 weeks to request this. Back and forth emails followed for a fortnight with me explaining I don’t have a receipt since the package contained only documents, and them insisting a receipt was required. Eventually they gave me a form to fill in, in lieu of a receipt which I did. No further correspondence was received so I assumed the matter had been resolved. Another fortnight passed before I discovered the package still had not been delivered. I tried making contact with UPS again, but they are no longer responding to my emails. My husband managed to get through on the phone and was told someone would call back within an hour, they never did. He called again and was told he would receive an email in a few minutes, he did not. According to UPS’s online tracker, our package seems to be going back and forth between depots in various Spanish cities. It has reached Barcelona 3 times, but delivery has never been attempted. Since the 8th of April it’s been in Madrid according to the tracker and apparently “UPS is preparing your parcel for clearance. We will notify you if additional information is needed.” Absolutely terrible experience, will be urging everyone I know never to use UPS.