Package sent 2 weeks ago from US to U.K. for 72 hour delivery. U.K. customs paid upfront. Package has been held up for 11 days and counting. Customer service is useless and when we did get hold of someone sensible, he explained that he could do nothing. The East Midlands Hub is a law unto itself and no one dare challenge the mess. Do not use UPS outside of the US. Their U.K. head needs firing!
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