We have been an access point for UPS for over 10 years, and they have suddenly just stopped working with us because of one of their drivers. The driver would refuse to put the new shop name on his slip when leaving cards for customers to collect there parcels from my shop. we changed names and after being patient and waiting for him to do a simple task this didn’t happen even 6 months after. we even offered to stamp his slips. bought him a stamp and tried to do everything possible to make the change happen but the arrogant self obsessed driver refused. We then raised a complaint with our area rep and he forward it on to his boss Philip Laughlin who since the 11/3/21 to todays date of the 29/4/21 has failed to look into or even try to resolve the complaint. If you are looking at being a UPS access point just remember your working for them and non of the drivers like coming to the shops and if there is an issue you will be the ones to be erased without any though or consideration for what you may have done for them. The number of people with an issue with the driver is ridiculous but instead of looking into and dealing with complaints they just close ranks and do what’s in UPS interest only. Now they have blacklisted my store and wouldn't even deliver my parcels to me. DO NOT BECOME AN ACCESS POINT