Absolutely awful, claims forms you cannot fill in online if you do not have an account, parcels lost in London and in Slovakia, customer service senior investigator that informs me my parcels are lost after apparently trying the track them for the last 3 weeks, and then informs me I now have to go back to customer service to request a claims form, which I cannot fill in online as I do not have an account. I was under the impression that customer service where already investigating, so why do I now need to go back to customer service to request an investigation?. Plus I found out when I received my credit card statement UPS have taken out 2 unauthorised payments. I have demanded a full refund of all the money they have taken out of my account and compensation for the anxiety they have caused me. If not then I am off to the Ombudsman. If I could I would give no stars