Worldwide company, customer service is behind this era. I feel like customer is 0 for this company. Never had such a bad experience all around world, however bad news for me I am still in the middle of dealing with UPS. Package was sent from Italy to UK January, stuck in customs (even customs were paid), lost location of parcel by UPS. Investigation took almost 2 months, package found, but never delivered. Constantly excuses: Brexit, waiting for further instructions, can not move parcel as is not they warehouse, relevant team is dealing and etc. Meantime package was lost again for the second time!!!!!Other investigation with new location of the parcel!!!! It has been 4 months when I am dealing with their poor customer service: 1. lack of customer's care. First email answered after 2 weeks. Plus unprofessional replies, please see below actually sentence from it "Also, I am afraid to inform you that this parcel is lost in transit, but please do not worry, It is now under investigation". Asked to speak with management team and first email received after 1 month and 10 days- to hear that an issue will be passed to relevant team. So disappointing. Meanwhile dealing with customer service via phone and here some insights: 2. Customer service via phone - every time have to repeat the same details, imagine how it is upsetting after 4 months. Every time I am transferred to other department. Previous team member dont even bother to explain situation, have to repeat again situation. It looks like there is no records of the current issue or limited information or just CS representative not bothering to look at notes. It is so disappointing to hear constantly promises that somebody from management or department, who is dealing with a situation, will contact me within 24 hours.Never happened. It is so a shaming to receive broken promises. As a company if you cant do, do not promise. There is nothing more upsetting as broken promise to your customer. There is so many negative details about CS of UPS. The outcome : finally some light what I was hoping in the end of this story. I received one mail from manager, that relevant team finally is dealing on delivering package, just have to wait and they will keep me updated. Guess what I seen update: my package is abandoned by sender and receiver. Which never happened from us (sender and receiver side). This is just proves that it is definitely missing ownership in dealing with customer service issue, that problem is not solved and passing to so many different departments or relevant team. In the end result is 0. I want my parcel back :(((((((((