Had a pressure washer ship UPS from Florida to Massachusetts & the bottom of the box was blown out so they had loaded it upside down on the truck wich deformed the hose reel & it caused oil from the pressure washer to seap out & get all over everything the box looked like it had been left out on a loading dock in the pouring rain the UPS guy literally had to put the pressure washer on a dolley when he unloaded it because it was soaking wet and he couldn't carry it across the street to deliver it by carrying it because the box was destroyed & soaking wet plus there are major scratches on the frame and the hose threading where you connect the pressure hose to the pump was dented so I won't be able to connect the hose properly without any leaks very dissapointed with UPS I won't ever use them for shipping items.