Have used UPS twice in a month. Shipping both items was stressful and time consuming. The first occasion had customer services instructing me to drive an 80 mile round trip to the depot but upon arrival learned that it closed four years ago. The latest experience involved seventeen phone calls to customer services to resolve a glitch on the website resulting in missing documents. This is review is the tip of the iceberg and does not go in to detail about the incompetence and rudeness of the agents I have spoken to over the last two days.
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